Frequently Asked Questions
Everything you need to know about your Ashluxe shopping experience.
How long does shipping take?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by location but generally take 10-14 business days.
What is your return policy?
We offer a 14-day return window for all unworn and unwashed items with original tags attached. Please note that sale items and intimate apparel are final sale for hygiene reasons.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Klarna and Afterpay.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our streetwear fits or reaching out to our support team for personalized advice.
Are your products authentic?
Yes, every item sold on our official website is 100% authentic Ashluxe merchandise, manufactured with premium materials and subject to rigorous quality control.